Description: The task of effective use of resources, including such of them as «staff» is relevant for any enterprise. Especially difficult it is for services, the employees of which are engineering activities relating to the category of intellectual. The work proposed template processes for determination of labor of employees of «intelligent» departments. This method is an example of the development of the method of factor rating and can be applied to enterprises in different spheres of activity.
Keywords: system of quality management, engineering work, the work of the template process simple action, rationing