A review of publications devoted to the peculiarities of management and retrieval of knowledge using ontology’s. Shows the production of knowledge management tasks developers software company based case approach. The features of the use of knowledge extraction techniques, using ontology’s on development software products (SP), namely clustering methods and annotation of documents. Presented role model clustering ontology of technical documentation to the SP.
knowledge management, software development company, software, clustering, ontology, annotating documents, role-ontology clustering, certification