The theory of mass service is successfully used for the design of the informative systems and estimation of quality of their functioning. Processes which take place in the informative system are examined as queuing systems. For all processes separate models which it is possible to unite and present in a necessary sequence are built. Realization of experiments will allow to estimate quality of functioning of the informative system, on the basis of what will be made decision about possibilities of her perfection.
informative system, quality of functioning of the informative system, models of the queuing systems